For a detailed explanation of Star Kratom’s refund and return policy, see below. Please ensure it is read and understood before purchasing anything from this website.
Star Kratom offers customers a 30-day refund guarantee. This guarantee applies to products that have been opened and products that are unopened. The customer is not required to provide Star Kratom with a reason for requesting a refund; however, Star Kratom does require all products to be returned before processing the refund. The refund guarantee period of 30 days begins on the day that the tracking number shows the package as delivered. Please note that the period does not begin on the date the order was placed on the website.
If you wish to return any items that have been opened, you must ensure that at least 85% of the original contents remain within the package. If this is not the case, we cannot process your refund.
Any and all products that are returned to us and have been opened are immediately disposed of. They are not restocked or resold.
If you would like to request a refund from Star Kratom, please follow the steps below:
Please note: If you chose to have the funds reversed on your credit or debit card, please allow a period of up to five business days for the funds to appear on your statement.
Star Kratom offers customers a 90-day exchange policy. This policy only applies to items that have been unopened. If you would like to request a product exchange from Star Kratom, please follow the steps below: